Kathleen E. Demaree

12508 234th St. SE · Snohomish, WA 98296

360-668-4271 (H) • 425-681-5981 (Cell) • kathy@demarama.com

Work experience

Microsoft Corporation
Redmond, WA

Program Manager – Windows Media Player. Owned several feature areas, including CD burning, ripping, and playback, DVD playback, accessibility and error messages. Wrote specifications, designed UI and user workflow, edited user help, and managed customer feedback for those features. Drove features end to end by working with development, test, user education, for two full and several partial product release cycles. Maintained and drove relationship with third party vendor to ship software as part of Media Player. Presented Media Player “tips and tricks” on television as part of Microsoft’s “Insider Live,” in March 2003.

Microsoft Corporation
Redmond, WA

Program Manager – Windows Millennium Edition. Developed and drove a plan for collecting and using error message feedback from Beta customers. Worked with several cross-product teams to address error messages in Millennium based on that feedback, PSS feedback, and text scrubs. Originated and then worked with the shell team to implement a Control Panel soft barrier as part of the Easy PC initiative. Briefly managed the CD-R project, including finalizing specs, ensuring deliverables, and maintaining relationship with third party vendor.

Microsoft Corporation

Redmond, WA

Product Improvement Program Manager. Quantified, analyzed, and produced reports based on product support data for Windows 98, Internet Explorer, and Outlook Express. Drove product and service improvements based on support data. Acted as a liaison and facilitated meetings between Product Support and the Product Group to foster communication and cooperation. Trained coworkers and developed processes, best practices, and ideas to improve workflow and communication within the group. Presented part of the Product Cycle Model class.

Claymore, Incorporated (Independent Contractor for Microsoft Corporation)

Redmond, WA

Subject Matter Expert. Developed technical content for Microsoft Official Curriculum courses Upgrading to Microsoft Windows 98 (954B and C) and Supporting Microsoft Windows 98 (955A). Wrote, edited and reviewed module material. Wrote and tested labs. Tracked technical and interface changes in Windows 98 for the courseware development team. Forged and fostered relationships with several other Microsoft departments including Product Support, Enterprise and Support Training, and Resource Kit Development.

CALC/Canterbury – Computer Applications Training Center

New York City, NY

Instructor. Successfully completed CALC’s ten-week instructor Training and Orientation program. Taught several public and private classes in Windows 3.1, 95 and NT, as well as Microsoft Word (6, 7 and 8) and Outlook. Acted as a resource for other instructors on Windows NT and Outlook. Installed a local NT network and its applications software for use in instructor preparation and development. Provided on-site support for clients upgrading to Windows NT and Office 97.

Fels Center of Government, University of Pennsylvania

Philadelphia, PA

Instructor - “Computers and Analytic Methods.” Taught and administered lab sessions for a core requirement class of the Masters of Governmental Administration program. Developed syllabus, class materials, and assignments. Topics included PC hardware, operating systems, applications (the Microsoft Office 4.3 suite), networking, desktop publishing and the Internet. Emphasis was on integrating PCs as tools and understanding the concepts behind productive office (and academic) computing.

Security Program Automation Resources – Security Support Specialists

subsidiary of Caci System Designs, Allentown, NJ

Customer Service Manager. Provided customer support for Automated Registration and Badging System software (created by SPAR), including user/supervisor training and training materials development, telephone assistance and troubleshooting. Wrote, edited, and produced the ARBS manual and on-line help. Provided sales support, including production of proposals, quotations and sales literature.

Caci System Designs – Technical Security Consultants

Allentown, NJ

Production Coordinator. Edited, formatted and produced extensive specifications and schedules associated with multi-million dollar physical security projects for large corporations and universities. Produced and coordinated intricate layouts and graphics associated with those documents and projects. Wrote and edited security response procedures flow charts for several projects. Responsible for office support, including computer network management and file management

Education

Drew University

Madison, NJ

B.A, Cum Laude, G.P.A. 3.44/4.0; Psychology major, Arts Administration minor (music concentration); in addition to the coursework for major and minor, courses included basic accounting, economics, fieldwork and an independent study.

Interests and activities

· Perform regularly with the Seattle Choral Company in and around the Seattle area, and am currently SCC Membership President, as well as VP of Company Affairs on the Board.

· Performed as a chorus member in the Microsoft Theater Group’s 1998 production of “Pippin,” and lead in the 1999 production of “Grease.”

· Performed, both as a soloist and choir member, at several locations in New York and New Jersey, including Lincoln Center.

· Performed as both a lead and featured player in several plays and musicals throughout elementary and high school.

· Member of the Drew University Alumni Technology committee.

References

Available upon request.